Technical Content Designer (San Diego)

GROW WITH US:

Tandem Diabetes Care creates new possibilities for people living with diabetes, their loved ones, and their healthcare providers through a positively different experience. We’d love for you to team up with us to “innovate every day,” put “people first,” and take the “no-shortcuts” approach that has propelled us to become a leader in the diabetes technology industry.

STAY AWESOME:

Tandem Diabetes Care is proud to manufacture and sell the Tandem Mobi system and t:slim X2 insulin pump with Control -IQ technology — an advanced predictive algorithm that automates insulin delivery.

But we’re so much more than that. Our company’s human-centered approach to design, development, and support delivers innovative products and services for people who use insulin. Because many of our own team members live with type 1 diabetes, or have a loved one impacted by diabetes, the work is personal, and we are committed to the cause. Learn more at https://www.tandemdiabetes.com/

WHEN & WHERE YOU’LL WORK:

Hybrid: This role will be a mix of in-office work at our corporate headquarters in Del Mar, CA and remote work. This position is expected to be in office 1 day per week but may vary depending on business demands.

A DAY IN THE LIFE:

Technical Content Designers at Tandem are responsible for designing, developing, and publishing technical content and layouts for user guides and training materials by applying technical knowledge and expertise in the systems used for content design and management. The Technical Content Designer will support technical writers and learning experience designers on assignments within the Education & Digital Training group and collaborate with cross-functional partners in Product Marketing, Brand Content & Creative, and UX Design. In addition to building and populating content layouts, this role will also be responsible for maintaining the asset repository for technical product screens and graphics across a variety of languages and units of measure. This role also requires advanced technical skills in the tools and software used to build templates, manage style guides, and manipulate content layouts.

A Technical Content Designers at Tandem also:

• Analyzes documents to maintain continuity of style of content.
• Assists in determining the needs of end users of technical documentation.
• Organizes content and designs pages for supporting product documentation in simple and easy to use layouts
• Commissions screenshots and illustrations to elaborate on or complement technical writing from internal staff members.
• Populates page layouts and publishes user guides using content authoring and publishing tool.
• Evaluates needs and contributes to decisions for technology, tools, and subscription requirements aligned to industry standards and best practices.
• Creates, adapts, and follows project schedules and deadlines.
• Collaborates with multiple department SMEs to learn how to use products, including experimental pre-production versions during research and development, and to ensure accuracy of information through shared review commenting process.
• Assists with updates and revisions to technical literature.
• Produces electronic documentation in addition to hard copy manuals.
• Ensures compliance with company policies, including Privacy/HIPAA, and other legal and regulatory requirements.

WHAT YOU’LL NEED:

• Excellent written and verbal communication skills.
• Proven ability to quickly learn software programs.
• Ability to deliver high quality documentation paying attention to detail.
• Capable of managing multiple priorities effectively and able to identify and recommend best course of action from several alternatives.
• Ability to quickly grasp complex technical concepts and make them easily understandable for multiple audiences.
• Strong prioritization and multi-tasking skills.
• Strong interpersonal, written, and verbal communication skills.
• Ability to quickly become familiar with products and target audiences, and understands different language styles that appeal to various target markets.
• Excellent proofreading and fact-checking skills.
• Excellent written skills in English.
• Ability to take direction and to give and receive constructive feedback.
• Desire to work in a fast-paced collaborative environment is essential.
• Bachelors’ Degree (example of emphasis: Science, Technical Communication, Communication, Information Technology, English)
• 2 plus years’ experience working in a technical writing position.
• Experience with designing in content and learning management systems such as Adobe FrameMaker, Madcap Flare and Articulate.
• Diabetes or medical/healthcare experience preferred but not required.

WHY YOU’LL LOVE WORKING HERE:

At Tandem, we believe joy fuels excellence. That's why we've built a workplace that celebrates your achievements and supports your well-being. Our team thrives on pushing boundaries and fostering growth, all while maintaining a spirit of fun and camaraderie. This is just one of the ways we stay awesome! Explore the benefits and reasons to love Tandem at https://www.tandemdiabetes.com/careers.

BE YOU, WITH US!

We are firmly committed to being an equal opportunity employer and maintaining a diverse and inclusive environment. We value and embrace that every single one of us brings value to the table. But sometimes we forget that when we don’t meet 100% of a job description’s criteria – maybe you’re feeling that way right now? We encourage you to apply anyway. Because we want you to be you, with us.

COMPENSATION & BENEFITS:

The starting base pay range for this position is $70,700 - 88,400 annually. Base pay will vary based on job-related knowledge, skills, experience and may also fluctuate depending on candidate’s location and the overall job market. In addition to base pay, Tandem offers a competitive compensation package that includes bonus, equity, and a robust benefits package.

Tandem offers health care benefits such as medical, dental, vision available your first day, as well as health savings accounts and flexible saving accounts. You’ll also receive 11 paid holidays per year, a minimum of 20 days of paid time off (with accrual starting on day 1) and you will have access to a 401k plan with company match as well as an Employee Stock Purchase plan. Learn more about Tandem’s benefits here!

YOU SHOULD KNOW:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local Fair Chance laws and regulations. A conditional offer of employment from Tandem is contingent upon successful completion of a pre-employment screening process comprised of a drug test (excluding marijuana) and background check, which includes a review of criminal history information.

Tandem has good cause to conduct a review of criminal history information of candidates for this position, as this role may involve access to proprietary, sensitive and/or confidential information, including customer protected health information. This review is required to ensure that individuals in such roles uphold high standards of trust and integrity so as to protect the interests of our customers, employees, and stakeholders.

REFERRALS:

We love a good referral! If you know someone who would be a great fit for this position, please share!

SPONSORSHIP:

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

APPLICATION DEADLINE:

The position will be posted until a final candidate is selected for the requisition or the requisition has a sufficient number of applications.

Make a move that matters. Join Tandem Diabetes Care, where we're turning challenges into triumphs every day and where your talents will help shape a healthier, happier tomorrow.

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