Technical Documentation Specialist

Technical Documentation Specialist Job Ad

Join LoanPro and Help build the Future of Lending!

At LoanPro, we’re not just a fintech company—we’re revolutionizing how lending works! As a cutting-edge SaaS platform, we provide core lending infrastructure that empowers mid-market and large lenders to operate smarter, faster, and better. With our cloud-native solution, our clients become more efficient, organized, and unstoppable in their lending operations.

Currently managing over $18 billion in loans across North America, LoanPro isn’t just growing—we’re leading the charge in transforming the industry. Behind it all are our incredible employees who fuel our profitable, fast-growing company with their talent, passion, and drive.

Why LoanPro?
Because we’re building something special—and you should be a part of it! Join a team where innovation, impact, and opportunity are at the heart of everything we do.

Ready to help us shape the future of fintech? We want you here with us!

Join LoanPro as a Technical Documentation Specialist!

At LoanPro, we don’t just create fintech solutions—we empower businesses to succeed. As a Technical Documentation Specialist at LoanPro, you will play a key role in shaping how our product is understood and communicated, contribute to critical resources such as our knowledge base and developer documentation, and collaborate across teams to ensure all content is clear, precise, and effectively meets the needs of our users and stakeholders. You will develop a deep understanding of our target audience and the unique benefits our product offers. Reporting to the Technical Product Marketing Manager, this role is an exciting opportunity for a strategic thinker with a passion for writing and tech to make a significant impact at a rapidly growing company.

What You’ll Do:

• Write, organize, and maintain our knowledge base and developer documentation articles that explain how to use our product. Ensure that all content, whether internal or external, is clear, technically accurate, and appropriately tailored to meet the needs of different audience segments.
• Develop a deep understanding of our product’s functions, features, and integration capabilities.
• Work closely with product teams, sales, and customer support to gather the necessary information and insights required to develop accurate and effective content.

What We’re Looking For:

• Bachelor's degree or equivalent practical experience
• Exceptional writing and communication skills
• Strong editing and proofreading skills
• Comfortability with reading and understanding basic code snippets
• Experience using or general familiarity with APIs, databases, or programming languages
• Effective collaborator who thrives in a fast-paced environment

What Makes This Role Special:

• Competitive compensation
• Market-competitive Medical, Dental, and Vision Coverage
• 401k 1-1 contributions up to 3% and a .5 contribution up to 5%
• Generous Paid Time Off and Holiday Schedule
• Fully stocked breakroom
• Ability to make a real difference
• A value-based, innovation-focused, learning culture
• Endless opportunities for growth; when we grow, you grow - and vice versa!