Technical Support And Assistant

Company Overview:
We are a dynamic online marketing company specializing in custom website development, paid advertising, SEO, and a wide range of digital marketing services. We are dedicated to delivering tailored solutions that drive growth and success for our clients in the online space.

Position Summary:
We are seeking a highly motivated and versatile Technical Support and Assistant professional to join our team. The ideal candidate will possess foundational knowledge of online marketing and web development, with a strong eagerness to learn and grow in a fast-paced environment. This role involves a variety of responsibilities, including customer interaction, technical support, and collaboration on innovative digital solutions.

Key Responsibilities:

• Customer Interaction:
• Communicate with customers via email, phone, and video meetings.
• Provide guidance and educate clients on our services, including website development, SEO, paid advertising, and more.
• Address customer inquiries and concerns promptly and professionally.
• Technical Support:
• Respond to technical questions related to the services the company offers.
• Assist clients in understanding and optimizing their online presence.
• Task Management:
• Handle a variety of tasks, including administrative support, technical problem-solving, and project coordination.
• Collaborate with the team to enhance customer experiences and internal workflows.
• Learning and Growth:
• Stay updated on industry trends and emerging technologies in online marketing and web development.
• Actively seek opportunities to expand knowledge and skills in digital marketing strategies and technical disciplines.

Qualifications:

• Excellent written and verbal communication skills, with the ability to convey technical information in a clear and user-friendly manner.
• Proactive mindset with a passion for learning and professional growth.
• Solid understanding of online marketing concepts, including SEO, paid advertising, and custom website development.
• Strong problem-solving skills, attention to detail, and ability to manage multiple tasks efficiently.

Preferred Skills:

• Prior customer service or technical support experience.
• Experience with digital marketing platforms such as Google Ads, Facebook Ads, or analytics tools.
• Familiarity with customer management systems.
• Basic knowledge of front-end and/or back-end web development (e.g., HTML, CSS, JavaScript, PHP, or similar technologies).

What We Offer:

• A supportive environment for personal and professional development.
• Opportunities to learn and grow within a thriving online marketing company.
• Collaboration with a talented and passionate team of professionals.

Join Our Team:
If you’re a tech-savvy individual with a customer-centric approach and a desire to excel in online marketing, we’d love to hear from you! Apply today and embark on a rewarding journey in the exciting world of digital marketing and web development.

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off

Compensation Package:

• Holiday pay
• Hourly pay
• Overtime pay
• Performance bonus

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have any Technical Support experience?
• Are you a tech savvy and open to learning new skills and taking on responsibilities outside your comfort zone?
• Have you used any digital marketing platforms (e.g., Google Ads, Facebook Ads, analytics tools)? What tasks have you performed using these platforms?
• Do you have experience with front-end or back-end web development? If yes, which technologies (e.g., HTML, CSS, JavaScript, PHP) are you familiar with?
• Do you have any Customer Support experience?
• Are you currently employed? If so, what motivates you to seek a new position?
• What are your career goals?

Education:

• Bachelor's (Preferred)

Ability to Commute:

• San Jose, CA 95120 (Required)

Work Location: In person