TikTok Shop - Logistics Business Operations Manager, TikTok Shipping

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Why TikTok Shop

The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

The TikTok Shipping Solutions team is reimagining our carrier logistics network to better serve both sellers and customers. We seek an innovative and results-driven professional to develop and implement strategies aimed at reducing delivery costs, expediting transit times, and enhancing reliability.

Key Responsibilities

• Strategy Development: Contribute to developing and executing data-driven strategies to improve our carrier logistics network, ensuring alignment with TikTok Shop’s vision.
• Innovation and Experimentation: Implement pilot programs for new service offerings, identifying key areas for improvement through data analysis and experimentation.
• Cross-Functional Collaboration: Collaborate closely with Product, Engineering, Operations, and Procurement teams to ensure logistics solutions integrate with product roadmaps and business priorities. Act as a liaison to translate technical and operational requirements between teams.
• Metrics and Performance: Establish and monitor key performance indicators (KPIs) to evaluate the success of logistics initiatives. Use data to drive continuous improvement and report on logistics performance to senior leadership.
• Stakeholder Engagement: Support cross-functional working groups across Product, Operations, Procurement, Carrier Management, Marketing, Legal, and more.
• Project Management: Manage the development and market launch of new logistics offerings. Contribute to writing Business Requirement Documents (BRDs) and provide feedback during product development.
• Thought Leadership: Provide insights and solutions to cross-functional leadership on logistics network performance.

Qualifications

Minimum Qualifications:

• 5 years of experience in logistics management, product management, business operations, or related field.
• Proven track record of developing and launching new initiatives (0- >1).
• Proficient in data analysis, metric development, and building analytical support for proposals.
• Ability to influence cross-functional teams and build alignment around new initiatives.
• Bachelor’s degree in Business, Engineering, or a related field.

Preferred Qualifications:

• Experience developing solutions in the logistics space.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2

Job Information

The base salary range for this position in the selected city is $111466 - $208577 annually.

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Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

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Our company benefits are designed to convey company culture and values, to create an efficient and inspiring work environment, and to support our employees to give their best in both work and life. We offer the following benefits to eligible employees:

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We cover 100% premium coverage for employee medical insurance, approximately 75% premium coverage for dependents and offer a Health Savings Account(HSA) with a company match. As well as Dental, Vision, Short/Long term Disability, Basic Life, Voluntary Life and AD&D insurance plans. In addition to Flexible Spending Account(FSA) Options like Health Care, Limited Purpose and Dependent Care.

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Our time off and leave plans are: 10 paid holidays per year plus 17 days of Paid Personal Time Off (PPTO) (prorated upon hire and increased by tenure) and 10 paid sick days per year as well as 12 weeks of paid Parental leave and 8 weeks of paid Supplemental Disability.

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We also provide generous benefits like mental and emotional health benefits through our EAP and Lyra. A 401K company match, gym and cellphone service reimbursements. The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

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For Los Angeles County (unincorporated) Candidates:

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Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

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1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

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1. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

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1. Exercising sound judgment.