Veterinary Manager Of Field Operations

BluePearl Pet Hospital is seeking an experienced Manager of Field Operations to join our team in our Atlanta Market!

Annual Salary: $125,000 - $171,000

This pay band is dependent on experience and advancement through our competency assessment tool.

As a Manager of Field Operations you will:

• Responsible for direct supervision of hospital operational leaders and partnership with hospital medical leaders.

• Partners with hospital medical leadership to create and maintain a high performing hospital focused on medical excellence with outstanding patient care.

• Maintains presence and accessibility within the hospital(s) a minimum 80% of the time.

• Monitors hospital KPIs and manages the execution of plans to achieve KPI performance objectives.

• Accountable for the fiscal objectives and financial performance of assigned hospitals.

• Assesses regularly the engagement level of associates, and holds hospital leadership accountable for associate engagement and retention.

• Communicates and cascades key initiatives impacting hospital operations and associates in an effective manner.

• Educates direct reports regarding company priorities, policies, and protocols and ensures accountability for adherence.

• Oversees hospital managers to ensure that hospital operations are efficient, effective, and meeting organizational objectives.

• Coaches and mentors, and takes corrective actions for direct reports in partnership with P&O as needed.

• Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.

• Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.

• Understands and ensures compliance with Occupational Safety and Health Administration (OSHA), Drug Enforcement Administration (DEA), U.S. Food and Drug Administration (FDA), and applicable state and local agencies.

• Partners with assigned P&O Business Partner and senior leadership to understand and ensure compliance applicable federal and local labor laws as associate relations matters arise.

• Utilizes sound understanding of finance within business context to develop and execute tactical plans in support of strategic objectives established for assigned hospital(s).

• Manages expenses, budgets, and local reporting.

• Develops and implements operational methods that result in efficiency and effectiveness.

• Manages projects that relate to hospital expansion and growth including the addition of new services, new locations, and renovations.

• Partners with Medical Director(s) and other hospital medical leaders, monitors Clinician production, develops plans to facilitate and/or support growth, and ensures successful execution.

• Monitors and controls alignment with financial operating plan, communicating significant concerns and recommends adjustments to plan based on operating need to Director Field Operations (DFO).

• Communicates protocols for safety and facility maintenance to appropriate associates.

• Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.

• Partners with Field Marketing Coordinator to ensure strategies to support demand generation, demand conversion, and client experience are executed appropriately.

• Other job duties as assigned.