Vice President, Segment Experience Strategy

JOB DESCRIPTION

Short Description for Internal Candidates
Vice President, Segment Experience Strategy

Description for Internal Candidates
As part of the product strategy team for Slate products, you will partner with the Risk organization to develop risk-focused strategies that grow our portfolio. You will also support broader product strategies by bridging customer and banker experiences with data and educational opportunities that align with our expansion goals. Using your data analysis skills, strategy experience, risk management mindset, and customer insights, you will quantify opportunities and collaborate with teams to define solutions for our customers, advocating for smart, profitable, and growth-oriented risk policies. Collaborate with teams across the organization to integrate viewpoints, data, and industry trends, developing strategies that align with our broader bank goals and mission. You will socialize and gain alignment for these strategies and present them to senior leaders for endorsement.

To succeed, you should be an accomplished strategist with a deep understanding of risk management and the credit card industry. You should be comfortable with product strategy, P&Ls, and industry economics, with experience in consulting roles or product development teams. Proficiency in Excel and PowerPoint is essential, as is the ability to turn data into compelling storylines.

Job Responsibilities

• Bring an entrepreneurial attitude to explore opportunities and establish roles for existing and new mass affluent segment products.
• Develop and prioritize critical initiatives to grow revenues and accounts, solving customer pain points.
• Collaborate with cross-functional teams to develop new features or compelling products for the segment.
• Partner with analytics, marketing, product, and finance teams to provide recommendations and articulate potential benefits.
• Navigate a highly-matrixed organization, influence partners, build consensus, and work across various functional departments.
• Act as a thought leader, presenting and discussing ideas to persuade, educate, and enhance understanding across all levels.

Required Qualifications, Capabilities, and Skills

• Focus on customer needs and how products address these needs within existing or potential new products.
• Minimum of 5 years experience in relevant field
• Highly analytical with experience in card risk management, finance, product marketing, and analytics.
• Strong collaboration skills, leading through effective partnerships.
• Drive quantifiable business results, shareholder returns, and customer value.
• Experience in designing research or data studies, understanding customer drivers, and taking calculated risks based on data.
• Innovate by pushing boundaries to serve customer needs.
• MBA or equivalent experience in financial services or consumer product organizations.

Preferred Qualifications, Capabilities, and Skills

• Proven ability to take initiative, influence others, and achieve results without direct supervision.
• Develop strong partnerships and be recognized as a team player with detailed execution.
• Strong analytical, problem-solving, and planning skills, with experience managing multiple initiatives and familiarity with SAAS and data queries.
• Excellent written and verbal presentation skills, with proficiency in Microsoft Excel and PowerPoint.

To be eligible for this position, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this position. Likewise, JPMorgan Chase & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).

ABOUT US

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.