Virtual Assistant Hero For Digital Marketing Agency (Remote)

About Us

We’re a lively and innovative boutique digital marketing agency that’s all about driving B2B lead generation through personalized advertising, SEO, email marketing, and social media campaigns. While healthcare marketing is our specialty, building strong client relationships, and delivering real results are the heartbeat of everything we do.

About You

Enough about us—let’s talk about you. As our VA Hero, you’ll be the powerhouse behind creating an exceptional experience for our clients and community. You’ll handle the routine (but oh-so-important) tasks that keep our leadership team free to focus on growth and big-picture goals.

You’ll own a high volume of details, juggle a variety of tasks, and keep things running smoothly—if you’re energized by making an impact and love turning chaos into clarity, keep reading for all the details!

Core Responsibilities

Client Onboarding & Support

• Execute the client onboarding process using Go High Level
• Conduct Zoom calls as part of the onboarding process to assist clients with connecting their Google Business, Facebook Business, and Facebook Ads accounts, demonstrating a high level of proficiency in these platforms, including the ability to troubleshoot on the fly.
• Handle client follow-ups to confirm satisfaction and ensure deliverables are on track.
• Provide light tech support or coordinate with the tech team to resolve client issues.
• Serve as the first point of contact for client escalations, resolving issues promptly.
• Record short trainings for clients with confidence, proficiency, and expertise.

Administrative Tasks

• Coordinate and manage Calendly appointments for the CEO and team.
• Manage routine incoming phone calls during US business hours.
• Manage logistics for monthly online events, including creating landing pages, tracking registrations, and sending reminders.
• Provide tech and admin support during live events or webinars.
• Manage support tickets in FreshDesk.
• Take notes during meetings and organize them into actionable items.
• Maintain proficiency in tools like Canva, Google Suite, and project management platforms.
• Create and assign tasks in Asana, ensuring the team meets deadlines.
• Collaborate with the Director of Operations to streamline team communication and processes.
• Document workflows and standard operating procedures (SOPs) for efficiency.

Content Execution

• Execute content ideas provided by the team for blogs, emails, and social media.
• Schedule and manage bulk social media posts via platforms like Sendible.
• Create/edit posts, respond to comments, and monitor social media activity.
• Maintain and update the knowledgebase and online resource library.

Automation & CRM Management

• Set up and edit automations in platforms like Go High Level, Zapier, asana, Freshdesk.
• Manage and clean up CRM data to ensure accuracy and proper segmentation.
• Assist with email builds and create automations to improve workflow efficiency.

Qualifications

Personality:

• Caring, compassionate, confident, patient, and detail-oriented. Must possess a natural curiosity, a solution-oriented mindset, and a strong drive to achieve outcomes.

Skills:

• Highly organized and tech-savvy, with excellent verbal and written communication skills. <-- (THIS!!! Sooooo important!)
• Able to handle multiple tasks simultaneously while maintaining focus and efficiency.
• Capable of seeing the big picture while working through the finer details to accomplish goals.
• Proactively anticipates challenges and presents potential solutions instead of simply raising problems.
• Outcome-driven and resourceful, with a strong ability to adapt to changing priorities.

Tools:

• Proficiency with High Level, Asana, Canva, Zapier, Calendly, FreshDesk, and social media platforms.

The Position Requires

• 2 years experience getting multiple clients' Facebook business pages and Facebook ads accounts shared to Facebook Biz Partner (Agency) profile.
• +++ This is a must because you will be troubleshooting in real time with clients. We will be evaluating how well you know how to do this so if you don't know, please do not apply.+++
• Experience with process management (email, calendar, electronic filing)
• At least 2 years marketing experience
• Proficient in Google Drive, Zoom, Asana, Slack, High Level, and related Apps
• High-level communicator with excellent communication skills, including spelling and grammar
• A quiet, clean, and organized workspace, with reliable high-speed internet and a laptop/desktop equipped for video conferencing.
• Self-discipline and excellent time management are key for remote work success.
• Must be able to work at least 6 hours within the team’s normal schedule of Mon-Fri 8a-5p PST. Daily 9a team meetings are mandatory.
• Must be a fluent English speaker with excellent verbal communication skills, including a clear and easily understandable accent, to ensure smooth and effective interactions with U.S.-based clients.

Who Should Not Apply

• You are looking for a position with only repetitive or pre-defined tasks and no room for innovation.
• You are uncomfortable taking ownership of building and refining systems to drive growth.
• You struggle with strategic thinking or are hesitant to make recommendations to improve processes.
• You lack the ability to proactively manage multiple priorities in a fast-paced environment.
• You are hesitant to learn and optimize new tools.
• You would prioritize getting something done quickly over getting something done with excellence.
• You need extensive oversight or direction to complete tasks.

Compensation: Pay ranges from $10-15/hr, depending on experience and skill set. This is a full-time, remote position.

To apply, please send the following to :

• Resume/portfolio highlighting relevant experience
• Include “VIRTUAL HERO” in the subject line
• A 2-3 minute video introduction explaining why you’re the best fit for this role, including specific examples of your experience in the areas outlined

Job Type: Contract

Pay: $10.00 - $15.00 per hour

Expected hours: 20 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• How many Facebook business pages and Facebook ads accounts have you successfully shared to a Facebook Business Partner (Agency) profile in the past two years?
• How many Google Business profiles have you set up/helped others set up in the past two years?

Experience:

• Client Onboarding: 2 years (Required)
• Digital Marketing: 2 years (Required)
• Project management: 2 years (Required)
• Go High Level: 2 years (Required)

Work Location: Remote