Volunteer Manager

Who You Are:

Youre someone who people can rely on and youre always there when they need a helping hand. You are skilled at building relationships while staying meticulously organized, while mentoring others in those skills. Youre a people person who enjoys managing details behind the scenes. Youre looking for a new position where you can make a difference in your life, the lives of others, and the world. In return, you seek an organization that appreciates your individuality and supports you as a member of a diverse and talented team. People often comment on how youre welcoming, passionate, organized, and a real problem solver. You know in your heart its time to find an opportunity to be part of something larger; more impactful. If this sounds like you, please allow us to introduce ourselves.

Who We Are:

Habitat for Humanity of Metro Denver (Habitat Metro Denver) is part of a global, nonprofit housing organization that seeks to put God's love into action by bringing people together to build homes, communities, and hope. Habitat for Humanity was founded on the conviction that everyone needs an affordable, healthy, and stable place to live in dignity and safety, and that affordable housing should be a matter of conscience and action for all. To achieve our vision of a world where everyone has a decent place to live, Habitat Metro Denver builds, renovates and sells homes in partnership with low- and moderate-income families. Habitat Metro Denver is also an advocate for policies that create and preserve affordable housing. We work in neighborhoods across five counties in Metro Denver to not only build, renovate and sell new homes, but also to do critical home repairs to help families stay in their homes longer. Since being founded in 1979, Habitat Metro Denver has served more than 2,500 households and is one of the top ten producers in the Habitat U.S. network nationwide.

How We Succeed Together:

Habitat Metro Denvers Cultural Blueprint highlights the specific behaviors and mindsets that support our core values and guide day-to-day decisions, behaviors, and interactions of every person within our organization.

Solid Foundations - Our mission is at the heart of everything we do. We are passionate about our work, our teams, and our relationships.

Innovative Design - We are curious. We embrace change. We take risks and initiative to address a complex social issue housing. We exemplify grit and determination in our relentless pursuit to ensure everyone has a safe and affordable place to call home.

Open Doors - We welcome everyone. We aspire to be an inclusive organization that celebrates one humanity where equity, diversity and inclusion are at the core of every facet of our work.

Clear Windows - We approach everyone with kindness, clarity, and transparency. We champion authenticity, illuminate our strengths, and hold ourselves and others accountable.

Supportive Structures - We have each others backs. We collaborate. Becoming better at what we do takes all of us. By building homes and life-changing careers, we make a transformational difference in our lives and the lives of others.

GENERAL DESCRIPTION

The Volunteer Manager will assist and support Habitat Metro Denvers volunteer vision to empower volunteers as community partners to ensure everyone has a decent place to call home. The Volunteer Manager will be responsible for volunteer position development, outreach, onboarding, scheduling, training, management, appreciation, and program evaluation. This position will work closely with all departments, especially Construction, ReStores, and Development to assist in the engagement of over 15,000 volunteers annually.

The following reflects the organizations definition of essential functions for the job but does not restrict the tasks that may be assigned. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions.

CORE RESPONSIBILITIES:

Program Management

• Manage all aspects of the Core Volunteer program including:
  • Collaborate with other departments to determine volunteer needs for each program.
  • Work with Volunteer Supervisors to develop volunteer positions, as needed.
  • Perform outreach activities including hosting volunteer orientations, digital marketing. recruitment, maintaining postings on external websites, attending volunteer fairs.
  • Onboard new Core Volunteers including interview, background check, reviewing expectations, culture code, etc.
  • Organize semi-annual volunteer appreciation events for Core Volunteers.
• Work closely with the Sponsorship team to schedule all high-level sponsor volunteer groups and faith coalition volunteer groups.
• Oversee the overall Construction and ReStore volunteer schedules.
• Track, report, and analyze volunteer data using Raisers Edge and VolunteerHub.
• Monitor volunteer experience through feedback surveys.
• Work with staff to manage any volunteer concerns and continually improve the volunteer experience.
• Support the Director of Engagement in training staff on volunteer engagement topics.
• Assist with special projects and other associated duties as required to help fulfill our mission in alignment with our Cultural Blueprint values.

Communications and Planning

• Maintain regular communications with 200+ Core Volunteers and Core Alumni.
• Serve as main point of contact for scheduling with corporate and faith volunteer groups.
• Communicate regularly with Construction, ReStore, and administrative staff to ensure Core Volunteers are actively engaged in their service.
• Attend regular meetings with Construction, ReStore and Development teams to assess changing volunteer needs and manage volunteer feedback.
• Work with Marketing team to create content for social media and newsletters to increase volunteer awareness and participation.
• Perform site visits to various Habitat Metro Denver locations to support departments and volunteers.
• Respond promptly to high volume of emails and phone calls.

Leadership Management

• Oversee the Volunteer Coordinator including training, regular meetings, monitoring performance on a regular basis, and conducting annual performance review.
• Supervise Core Volunteers on the Volunteer Engagement team.
• Other associated duties required to help drive to our vision, fulfill our mission, and abide by our Cultural Blueprint values.

SKILLS AND QUALIFICATIONS

• A strong personal and professional commitment to Habitats mission and the Denver Metro community.
• Behaviors and interactions accurately reflect cultural values outlined in the Cultural Blueprint above.
• Excellent interpersonal skills and experience working with people of diverse backgrounds.
• Extremely well-organized and high attention to detail with the ability to manage multiple projects simultaneously.
• Ability to flex style to communicate clearly, professionally, and sensitively with diverse audiences such as volunteers, donors, Habitat homeowners, coworkers.
• Effective leadership skills and ability to manage direct reports.
• Strong customer service skills.
• Excellent written and verbal communication.
• Ability to independently seek solutions and work well in a team-based environment.
• Comfortable with public speaking in front of small and large groups of stakeholders
• Proficient with Microsoft Office, MS Teams, SharePoint, databases, and ability to learn as the needs of the position and available technology evolves.

EXPERIENCE

• High school diploma or GED required; a bachelors degree could be beneficial in this role.
• 3-5 years experience in the field of volunteer engagement, or equivalent combination of experience, education, and training.
• Certificate in Volunteer Administration is preferred.
• Personal volunteer experience.
• Presentation and meeting facilitation with small, medium, to large groups is required in this role.
• Experience with CRM / scheduling systems / database software to track volunteer scheduling and communications.
• Experience with VolunteerHub and Raisers Edge, a plus.
• Familiarity with Service Enterprise Certification is beneficial.
• Proficiency in Microsoft office programs (MS Teams, Excel, Word, Outlook, PowerPoint, and SharePoint) and able to learn as needs of job and available technologies evolve.

WORK ENVIRONMENT AND CONDITIONS, PHYSICAL REQUIREMENTS NECESSARY TO PERFORM THIS JOB:

• Most work is performed indoors at a desk in a shared office or meeting setting, with the ability to work remotely at times. Ability to work at a computer for extended periods of time.
• Hybrid work model (minimum 2 days/week at a Habitat location, with ability to work from home the other days) During the first 6-9 months of employment additional days in the office will be required to build critical interpersonal connections and strengthen the communications teams vision, strategy, and cohesiveness.
• Ability to travel to and from meetings / appointments at various Habitat retail and construction site locations at times when public transportation can be challenging.
• Ability to adequately traverse a residential construction job site (uneven grade / surfaces).
• Some work outside of traditional office hours (evenings and weekends) will be required to attend meetings, events, etc.

• Valid drivers license and ability to be insured under the companys insurance policy is prerequisite; driving is required. A Motor Vehicle Report (MVR) will be run for insurance purposes.
• Able to lift and carry up to 25 pounds, beneficial.

The expected starting annual salary range for this position is $55,400 - $65,400. New hires are typically

brought into the organization between the minimum to midpoint of the salary range posted depending on

qualifications, internal equity and the budgeted amount for the role. The full annual salary range for this

position is $55,400 - $75,400.

Benefits available include medical, dental and vision insurance options; 401k with employer match; Paid time off for vacation, sick, holidays, floating holidays; short and long-term disability; Healthy Families and Workplaces Act (HFWA) Leave; Paid Family and Medical Leave (PFML); and paid time to volunteer.

At Habitat for Humanity of Metro Denver, we value diversity and strive to ensure that our practices and policies are equitable and inclusive. We do not tolerate harassment or discrimination of any kind. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age (40 and older), sex, sexual orientation (including transgender status and gender identity or expression), pregnancy (including childbirth, lactation, and related medical conditions), marital status, race, national origin (including ancestry), disability, creed, religion, genetic information, HIV status, military or veteran status, or any other status protected by federal, state, or local laws. Habitat Metro Denver is dedicated to the fulfillment of this policy in all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, dismissal, and all other terms, conditions, and privileges of employment.