VP, Business Communications

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

VP, Business Communications, Financial Institutions Group & Issuer SolutionsWhat does a successful VP, Business Communications do at Fiserv?

The VP of Business Communications for the Financial Institutions (FI) Group and Issuer Solutions will be at the forefront of shaping our culture and elevating the Fiserv brand. This dynamic leader will play a pivotal role in supporting our growth with an integrated communications strategy to proactively engage our associates, clients and consumers while building positive perceptions of our brand. As part of our Fiserv Communications leadership team, you will have a leading role in advancing the Fiserv brand worldwide.

What you will do:

• Build, protect and enhance Fiserv’s reputation through clear and impactful communications in support of FI Group & Issuer Solutions.
• Develop a deep understanding of the FI Group and Issuer Solutions strategies, priorities, and accomplishments – and how this can be both enabled and amplified with strategic communications plans.
• Serve as a communications advisor to the Head of Communications, FI Group and Issuer Solutions CMO, and the FI Group and Issuer Solutions management teams.
• Partner with the FI Group and Issuer Solutions CMO to develop and execute strategic communications planning – proactively working across all business teams to identify and shape internal and external opportunities to build positive brand perceptions during key business moments.
• Deliver integrated communications plans and messaging to position FI Group and Issuer Solutions senior executives as thought leaders; engage associates; and amplify key enterprise moments.
• Establish strong relationships with priority media and influencers to deliver coverage for relevant campaigns and business moments. Serve as a company spokesperson and lead for media interactions.
• Lead, mentor, and develop the external communications team, ensuring that all members are equipped to deliver high-quality work.
• Monitor and manage the Company’s reputation across all media channels ensuring a consistent and positive public image. Oversee the management of inquiries, responses, and any potential issues that could affect the Company’s reputation.

What you will need to have:

• Bachelor's degree in communications, Public Relations, Marketing, or a related field
• 12 years of an equivalent combination of educational background, communications experience, and/or military experience.
• 7+ years' experience managing a team.
• B2B Communications experience
• Ability to travel up to 25% of the time and work weekends/evenings, as necessary

What would be great to have:

• MBA or master's degree
• International experience

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.